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Is my IBAN payment method preventing charging with the Shell app?

  • Updated

Yes, that could be one of the reasons why you're currently unable to charge. As communicated to our customers in March 2025, IBAN payments have been discontinued. Since then, charging via the Shell App and using the associated RFID card has only been possible with a registered credit or debit card.

To continue charging smoothly, please download the Shell App and update your payment method under “More > Payment Methods”.

This change applies exclusively to private customers.
 

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Charge your car with the Shell App and benefit from our extensive charging network and attractive offers.

Download the Shell App now!

QR code to download the Shell App from Apple App store.QR code to download the Shell App from Google Playstore.

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