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I can log into the Shell app but can't start charging. What should I do?

  • Updated

If you can log into the Shell app but are unable to charge, there could be several reasons. Please contact our customer service at +41 800 769 444 so we can assist you.

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Charge your car with the Shell App and benefit from our extensive charging network and attractive offers.

Download the Shell App now!

QR code to download the Shell App from Apple App store.QR code to download the Shell App from Google Playstore.

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Contact us

We will do our best to assist you. Here you will find all available contact options.

Chat

For more information, feel free to chat with our team using our Live Chat feature in the Shell App.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

You can find it in the App under “Help” in the Menu.

Contact Forms

You can also send us a request via web form.

Contact form in German

Contact form in French

Phone

Feel free to call us with your queries:

Monday to Friday: 8:00 AM – 5 PM excluding public holidays

Call us 0800 769 444