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What can I do if I can't log in with my previous credentials?

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If logging in with your Shell Recharge credentials doesn’t work, there could be several reasons. Please contact our customer service at +41 800 769 444 so we can find a solution together.

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Contact us

We will do our best to assist you. Here you will find all available contact options.

Chat

For more information, feel free to chat with our team using our Live Chat feature in the Shell App.

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

You can find it in the App under “Help” in the Menu.

Contact Forms

You can also send us a request via web form.

Contact form in German

Contact form in French

Phone

Feel free to call us with your queries:

Monday to Friday: 8:00 AM – 5 PM excluding public holidays

Call us 0800 769 444