Billing is processed directly in the Shell App after each charging session. You’ll immediately receive a cost summary and a digital invoice.
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We will do our best to assist you. Here you will find all available contact options.
For more information, feel free to chat with our team using our Live Chat feature in the Shell App.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
You can find it in the App under “Help” in the Menu.
You can also send us a request via web form.
Contact form in GermanFeel free to call us with your queries:
Monday to Friday: 8:00 AM – 5 PM excluding public holidays
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