If you need support, the Shell Support Hotline is available to assist you. The service telephone number for the support hotline is clearly visible on a sticker on the charging stations. Otherwise, you can also use the information provided here to reach the support hotline. The support hotline is available 24/7 and provides assistance in English, German, French, and Italian.
Support hotline contact information: +41 800 769 444
We will do our best to assist you. Here you will find all available contact options.
For more information, feel free to chat with our team using our Live Chat feature in the Shell App.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
You can find it in the App under “Help” in the Menu.
You can also send us a request via web form.
Contact form in GermanFeel free to call us with your queries:
Monday to Friday: 8:00 AM – 5 PM excluding public holidays
Call us